BA 204
Introduction to Operations Management
Spring 1996
Required Text and Course Materials
The required texts for this course are Service Operations Management by
Roger W. Schmenner, Prentice Hall, Inc., 1995 and The Memory Jogger,
Goal/QPC, 1988. In addition, there is a course packet available from the
bookstore containing cases and supplementary readings to be prepared and
discussed in class. All reading designated by a chapter title or page
numbers in the following outline refers to the book.
Recommended Books
- E.M. Goldratt and J. Cox, The Goal: A Process of Ongoing Improvement, North
River Press, Second Revised Edition, 1992
- Ben Hamper, Rivethead: Tales from the Assembly Line, Warner Books.
- Gilbreth, Frank B. and Ernestine Gilbreth Carey, Cheaper by the Dozen, 1961.
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