Week Date Case Topic Area
1 1/17 & 1/18 PROBLEM Ch. 1: The Nature of ServicesCh. 2: Supporting Service SET Encounter Introduction: Operations Strategy, Types of Operations, Assessing Operations Competitiveness 2 1/24 & 1/25 PROBLEM Kristen=92s Cookies (A)Ch. 3: Flows, Bottlenecks, and SET BalancePROBLEM SET Process Analysis Vocabulary and Basics 3 1/31 & 2/1 PROBLEM University Health ServicesCh. 4: Bottlenecks in Space SET and Time Process Analysis in Services 4 2/7 & 2/8 PROBLEM National Cranberry CooperativeManaging Capacity and SET Throughput Process Analysis in Continuous Flow Manufacturing 5 2/14 & 2/15 PROJECT USA Services Ch. 6: Service Standards, Plans, Schedules, PROPOSAL and Controls Ch. 7: Matching Demand and Supply DUE Scheduling and Capacity Management 6 2/21 & 2/22 PROBLEM Ch. 8: Managing Inventories: Time-Independent SET Systems Introduction to Inventory Management Basics 7 2/28 & 2/29 Beer Game Managing Inventories in a Complex Supply Chain 8 3/6 & 3/7 Beer Game Debrief Ch. 9: Issues in Logistics, Location and Franchising Effective Supply Chain Management Managing Inventories in a Complex Supply Chain (continued) 9 3/13 & 3/14 PROJECT Sport Obermeyer Ltd. Supply Chain Management Strategy STATUS Issues DUE 10 3/20 & 3/21 A BIG Kristen=92s Cookies (B)Ch. 5: Making Quality Happen PROBLEM Quality Management Vocabulary and Basics SET 3/27 & 3/28 SPRING BREAK!! 11 4/3 & 4/4 Robust Quality Taguchi Method New Product Development Tools: DFM and the Taguchi Method 12 4/10 & 4/11 PROBLEM Florida Power & Light Total Quality Management SET Program Implementation 13 4/17 & 4/18 Solagen Knowledge Creation and Management -- An Extension of Quality Management 14 4/24 & 4/25 Ellis Manufacturing CompanyCh. 10: Dealing with Capacity Change Operations Competitiveness: Integrating Global Strategies 15 5/1 & 5/2 FINAL Class Summary PROJECT DUE!!